Binance account restricted for 3 months after a $3,000 customer payment — documents submitted, still waiting

My Binance account has been restricted for almost 2+ months, and I'm hoping somebody from Binance Help/Compliance may help me perceive what continues to be pending.

I've been using my Binance account for about 4 years and have maintained it correctly all through that point.

The restriction occurred immediately after one in every of my clients sent approximately $3,000 to my Binance wallet as cost for a reliable transaction.

The client is understood to me, and I used to be capable of provide Binance with the supporting documentation they requested, together with:

• Invoice
• Buyer details
• Transaction/cost rationalization
• Video consent assertion
• Further supporting info

I have absolutely cooperated with the evaluate and haven't any difficulty offering anything Binance requires.

The issue is the timeline.

Initially, I used to be informed to attend 7 days.

Then I used to be informed 14 days.

Then 30 days.

It has now been roughly 2+ months, and I'm still receiving responses asking me to wait patiently whereas the assessment is ongoing.

There's another detail I've also disclosed to Binance.

After my account was already restricted, two present clients independently despatched payments to the identical Binance pockets as a result of I had not yet knowledgeable them that the account was restricted. They have been clients who had beforehand used the same cost technique and easily adopted the traditional cost course of.

These were not makes an attempt to bypass the restriction. I have additionally been transparent about these transactions and am prepared to offer the related invoices and buyer info.

I utterly understand that Binance has AML, fraud prevention and compliance obligations. I'm not asking Binance to bypass its procedures.

I'm simply asking for a clear and real looking decision path.

At this point, I might really respect if someone from the related Binance Compliance/Help staff might look into my case and let me know:

1. What is the present status of the evaluation?
2. Has all of the documentation I submitted been reviewed?
3. Is there any particular info/document still lacking from my aspect?
4. Are the next customer funds affecting the evaluate?
5. Can this case be escalated to the appropriate Compliance/AML group?
6. If the assessment continues to be ongoing, can I at the least understand what is causing the extended delay?

I'm posting this publicly because the traditional help course of has sadly resulted in the identical "please wait patiently" response for nearly three months.

I'm not on the lookout for special remedy. I just need the case correctly reviewed and resolved.

If a Binance consultant sees this, I'm completely satisfied to offer my case/ticket reference via Reddit DM or the official Binance help channel.

For privateness and safety, I will not submit my UID, e mail handle, transaction hashes, buyer info or private documents publicly.