Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please needless to say for the security and the privacy of our customers, we do not ask for, or in any other case present account-specific info on Reddit. Please understand our intention, and cooperate with us by beginning a chat with our official support for us to have the ability to assist you. Please do observe any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and present your e mail or telephone quantity, select your concern from the choices, in case your concern wasn’t answered click ‘unresolved’ and sort ‘human’ to interact with our reside help group, then click ‘okay’ to proceed.

Do not hesitate to assist your fellow Binancians as long as their inquiry is a basic one, nevertheless trying to interact in sensitive matters, or offering flawed info will lead to the remark being removed.

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The way to submit about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please ensure your case ID continues to be legitimate earlier than posting)
2. Provide an outline of your difficulty (we’ve included a couple of widespread problems under)

If your case gets resolved, please delete your comment. Or, no less than replace it to say resolved. It will help customers that also need help get the attention they need. Thanks!

Please notice: We will’t make it easier to until you present us with a legitimate case ID. Users with Binance US instances should check with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID might be shown far left of the top bar - alternatively, you'll be able to see your case ID in the e mail or text you obtain upon initiating the chat.

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Widespread problems & options

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended because of danger management’ and have been making an attempt to unlock your account.

● Don’t worry, your funds are SAFU. Our agents will attempt their greatest to help unlock the withdrawal - please coordinate with our workforce and provide relevant info when prompted to do so.

● Withdrawal Danger might be triggered by numerous reasons. Danger control is extremely necessary. Please word that we will only aid you if we deem your case to be reputable, if in case you have attempted to hack an account and request for unsuspension, you'll be unsuccessful as we've got processes in place to stop this.

Our staff works extraordinarily arduous to resolve these issues as soon as potential and a few instances can take time to resolve however please consider the rationale for this is to make sure you, our customers, are protected.

Instances replied by our mods are already in the escalation course of. A longer wait after escalation = our workforce is working arduous at investigating the difficulty. If there are any updates to the case, our brokers will reply to you immediately in the chat.

Please refrain from leaving a number of messages on this thread in case your case has already been escalated.

2. Safety issues

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve entry to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to arrive in your financial institution / Binance account.

● Includes intermediaries similar to financial institution transfers or buying crypto with credit score/debit playing cards.

● Notice: It will possibly take up to a number of working days for the money to be credited to your accounts. You can find more FAQ here

4. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. When you expertise issues with withdrawing remaining funds, comply with the above steps to get to our stay chat queue - our agents will attempt our best to help you with the offboarding.

5. Buying and selling system and different account points

● Spot, margin & futures buying and selling

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Some other issues

Please comply with the format said above, your case cannot be escalated if you don't comply with this course of and your comment could also be eliminated. Following the format helps us classify and determine the problems, escalate them to our relevant departments and get everyone’s issues resolved. Spamming the feed is unfair to other users and will end in a ban.