Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please understand that for the security and the privateness of our users, we don't ask for, or in any other case present account-specific info on Reddit. Please understand our intention, and cooperate with us by beginning a chat with our official support for us to be able to help you. Please do notice any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and provide your e-mail or telephone quantity, choose your problem from the choices, in case your problem wasn’t answered click on ‘unresolved’ and sort ‘human’ to work together with our reside help group, then click on ‘okay’ to proceed.

Do not hesitate to help your fellow Binancians so long as their inquiry is a common one, nevertheless trying to interact in delicate matters, or providing improper info will result in the comment being removed.

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The way to publish about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please guarantee your case ID continues to be legitimate earlier than posting)
2. Provide a description of your concern (we’ve included a couple of widespread problems under)

In case your case will get resolved, please delete your comment. Or, no less than update it to say resolved. It will help users that also need assistance get the attention they want. Thank you!

Please observe: We will’t make it easier to until you provide us with a legitimate case ID. Users with Binance US instances should seek advice from r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID will probably be shown far left of the top bar - alternatively, you possibly can see your case ID within the e-mail or text you obtain upon initiating the chat.

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Widespread problems & solutions

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended on account of danger management’ and have been making an attempt to unlock your account.

● Don’t worry, your funds are SAFU. Our brokers will attempt their greatest to help unlock the withdrawal - please coordinate with our group and supply relevant info when prompted to do so.

● Withdrawal Danger could be triggered by a variety of reasons. Danger management is extremely necessary. Please observe that we will solely enable you to if we deem your case to be respectable, when you've got tried to hack an account and request for unsuspension, you may be unsuccessful as we've got processes in place to stop this.

Our workforce works extremely onerous to resolve these points as quickly as potential and some instances can take time to resolve but please consider the rationale for that is to make sure you, our customers, are protected.

Instances replied by our mods are already in the escalation course of. An extended wait after escalation = our staff is working arduous at investigating the difficulty. If there are any updates to the case, our agents will reply to you instantly in the chat.

Please refrain from leaving multiple messages on this thread if your case has already been escalated.

2. Safety issues

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to reach in your financial institution / Binance account.

● Includes intermediaries akin to bank transfers or shopping for crypto with credit/debit cards.

● Word: It could actually take as much as several working days for the cash to be credited to your accounts. You can find more FAQ here

four. US persons accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. When you expertise points with withdrawing remaining funds, comply with the above steps to get to our stay chat queue - our agents will attempt our greatest to help you with the offboarding.

5. Trading system and different account points

● Spot, margin & futures buying and selling

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Some other issues

Please comply with the format said above, your case can't be escalated if you don't comply with this process and your remark could also be removed. Following the format helps us classify and determine the problems, escalate them to our relevant departments and get everyone’s problems resolved. Spamming the feed is unfair to other users and can end in a ban.