BYDFi

BYDFi closed my positions 27 hours and 21 minutes before the deadline stated in its written notice, without providing an updated warning or giving me the promised opportunity to fund the account or close the positions myself.

BYDFi support

2026/09/22 at 13:00 (UTC+8) This is the time our update was supposed to begin. However, due to the large workload, the IT team broke down the tasks into smaller parts. Therefore, your order was closed one day before the update.

We sincerely apologize for not synchronizing the time accurately, but since the order has already been closed, it cannot be recovered.