Never using binance again

I’ve been a Binance consumer since 2017 and skilled a pressured liquidation through the confirmed system outage around October 10–11, 2025. Regardless of responsibly managing my positions (round 94% LTV, nicely under liquidation), I used to be unable to log in or regulate because of Binance’s inaccessibility. This resulted in a complete lack of over $40,000 USD in USDC, USDT, and RENDER collateral. Over the following weeks, I contacted help a number of occasions, submitted screenshots, and referenced the official outage announcement. Each time, my case was redirected beneath the “Together Initiative”, regardless that my state of affairs clearly certified as a system-outage-related liquidation, which should fall beneath Binance’s consumer protection and compensation policies. After quite a few escalations and ready durations, I used to be informed my case was “manually reviewed and accomplished,” but no particular purpose for ineligibility was offered. Once I asked for clarification, I was knowledgeable Binance “can't specify” the info or criteria used. The final message said: “Collectively Initiative and related incident critiques have been completed, and all selections are ultimate.” This complete course of lacked transparency, accountability, and significant consumer safety. After being a loyal buyer for years, it’s disappointing that such a critical outage — which instantly prompted liquidation — was dealt with with template replies and no clear rationalization. I’m submitting this suggestions so Binance administration understands the actual human impression of these selections, and I hope future incidents are handled with higher readability, fairness, and communication.

They've closed off ALL compensation/help. i really want the rest of you good luck however it looks like its over. I will never be utilizing this change once more. lesson learnt.